TERMS, CONDITIONS & CANCELATION POLICY
Real Talk Booking Agreement and Cancellation Terms
General:
Real Talk considers email confirmation and/or the return of a booking form as a confirmation of a booking. Real Talk cannot guarantee holding a date for extended periods until bookings are confirmed. We ask that deposits are made soon after confirmation.
Real Talk will attempt to be accommodating if postponement, or cancellation occurs. If you wish to cancel following confirmation, additional fees may apply. If you wish to cancel or postpone (other than for serious and unavoidable circumstances such as mandated restrictions) at late notice (< 3 month), or after travel arrangements have been made, we reserve the right to charge a cancellation fee. For full day bookings this will be $750+gst plus any expenses incurred. For individual seminars the cancellation fee will be 50% of the booking charge. For any cancellation, for any reason, inside 48hours, the cancellation fee is 100% of the booking fee plus expenses occurred. This fee will apply regardless of any deposits paid.
Real Talk aims to do what is just and right and best for God’s Kingdom. We are built on strong relationships and mutual respect within professional relationships. We understand that at times situations change, such as a new school leadership, or teacher illness, but we can no longer carry the financial burden when booking arrangements cannot be met. If Real Talk is practically or financially disadvantaged by a cancellation, through no fault of our own, we will likely apply a cancellation fee. Thank-you for your understanding.
Deposits:
Real Talk asks for a deposit of $750 (+GST) for all bookings of $1500 or more. The amount is non-refundable and will be deducted from your final invoice. In the case of cancellations/postponements that don’t incur a fee, we will hold the deposit for future bookings/credit for up to 24 months.
How many presenters?
Most seminars are delivered by 2 presenters (Double Lesson and Full Day). Where practical, we usually try to have a male and female presenter. For Full Day Co-educational Reflection Days, we like to spend a small part of the day separated as male/female. Some schools ask why we separate, and how we care for gender diverse students. These are good questions. If you would like to discuss this, please contact us.
Large double lesson seminars (E.g., 80+) may require 2 presenters. Large Full Day groups (E.g., 120+) may require 3+ presenters. Extra presenters will usually incur extra travel cost (if interstate). Please seek clarification at time of booking if required.
Presenter Requests
As we have a large team of presenters, we cannot guarantee any specific presenter requests. If possible, we will strive to accommodate requests for specialised presentations; however, we cannot guarantee their availability. Please note that presenters may change up until the day of the event.
Group sizes:
We strongly prefer group sizes under 100 but can cater for large groups. For our style of presentation, 60-80, is ideal. Please consider splitting large groups into multiple separate timeslots or days for best results.
Pricing Information:
Prices are GST Exclusive (Schools are charged GST, however this can be claimed back)
Bookings are considered confirmed upon receiving the booking form or via email confirmation.
Travel costs are additional for schools outside of the Brisbane metro area.
These costs can include but are not limited to flights, accommodation, car hire and other travel expenses. Price on enquiry.
Excess travel charges may apply:
When travelling interstate and to regional or rural areas and if extra time is needed to reach the destination.
Schools who do not meet the minimum session booking requirements; eg. for travel time over 2 hours from the Brisbane Metro Area a minimum booking of 1 x Full Reflection Day or 3 x Double Lesson Seminars is required.
When more than the standard number of presenters are needed due to higher student numbers.
Real Talk offers 50% discount for Real Talk Education teacher resources and for our Parents Membership Site for any school who books live seminars/days.
Covid-19, Changes and Cancellations:
Covid has had a significant impact on our organisation.
When requesting a booking we ask you to consider these policies.
General Statements:
We are committed to working with booking contacts to ensure a highly engaging outcome and want to ensure the formation of students continues through any challenges. This includes respecting the commercial realities of the situation.
If you are not happy with arrangements or have practical challenges (E.g., Financial) please let us know. Please also be aware that we will now implement cancellation fees generally if schools cancel.
If Real Talk is unable to travel to your booking venue Real Talk will provide a LIVE Zoom session as a substitute (complete with video multimedia’s, discussion, interactions etc).
(Nb: For full Reflection Days, this is a shortened version involving live video stream and some pre-recorded content)
Costs/Fees:
Online presentations will normally be charged at the same rate as the original booking and travel and accommodation expenses/charges will not be charged.
Limits on External Visitors to Schools:
If Real Talk presenters are unable to visit your school in person a video Zoom alternative will be provided. Nb: We have worked hard to make this a very engaging and effective alternative.
Why Real Talk May be Unable to Travel:
These include, but are not limited to, travel restrictions and border closures, unforeseen enforced quarantine, school and education office policies on external visitors, school, and education office policies on group gatherings or sick staff/students.
Border Closures, Travel Restrictions (including during visits) and Fees:
If we are unable to provide you with an in-person presentation due to restrictions before or during a Real Talk trip. Real Talk will attempt to reschedule the booking/remainder of the booking to a later date or complete the presentation via an alternate online format. We suggest that a fair fee for a visit prematurely ended to be the cost of the already presented sessions, the original planned travel cost, plus 50% of the additional costs incurred due to sudden changes (E.g., rebooking flights). This cost will be capped and will not exceed the original expected fee. We will attempt to provide missed sessions via video offerings, or live presentations on a later date, also within the total original expected booking fee.
Group Gathering Numbers - Reduced Venue Numbers:
Real Talk will work with the school to accommodate reduced numbers in student gatherings. This may be done by reducing group sizes and sessions.
Presenter Sickness or Symptoms:
As per our Covid-19 Health Policy staff will not present if they:
are confirmed Covid-19 positive
have clearly defined cold and flu like symptoms (Ie. likely to spread illness)
are awaiting test results for COVID-19
NB: in the case of presenter illness, we may offer an alternative delivery, but if this is not accepted and cancellation is required there will be no charge to the school.